![]() Since reaching out to these customers over the past two weeks, all but one in the group who were told their issue stemmed from a maintenance problem said they had regained access to their accounts. One customer remains frozen out of her account the status of another is unclear. Two others were informed that suspicious or fraudulent activity had been detected and that the bank would have to freeze their accounts. ![]() Five said they were told by Green Dot customer service representatives that a maintenance or technical issue was making their accounts unavailable. In addition to Ransom, NBC News spoke with six other customers who said they'd had problems gaining access to their accounts or retrieving their money. The complaints have increased to such an extent that the Better Business Bureau said in a statement that it was looking into “a pattern and influx of complaints against Green Dot," which it was reviewing and which required the agency to update Green Dot’s listing on its website. Other Green Dot customers said their funds had been recently waylaid by the bank for one reason or another. 19, Ransom said, that he could regain access to his account. “It’s really put a damper on our day to day lives,” Ransom said while still locked out of his account. “By the grace of God,” Ransom said, a fellow church member offered to help pay for school clothes for Ransom’s three children. He called Green Dot customer service and said he was told there was a maintenance issue that would need to be resolved.īy Aug. He then tried to use the card for another payment and was declined again. 10, Ransom, who works for an ambulance service, tried to use his card to pay tithes to his church but was declined. The company has touted itself and its app as the “ultimate mobile bank of Americans living paycheck to paycheck.” Since 1999, the company says it has served more than 33 million customers - a figure that is a function of its 17-year relationship with Walmart and TurboTax, which partners with the bank to help customers claim their tax refunds. "Please check back in mid-June if you need to request a reissue, after all checks have been mailed," the site says.Green Dot, which also operates under the moniker Go2bank, specializes in prepaid debit cards and digital accounts that can be set up for direct-deposit paychecks and to pay bills online. To do that, you'll need the claimant ID number from the email that you received. If you haven't received your check by mid-June, you can visit the settlement site and ask for a payment to be reissued. The settlement website notes that while payments are being mailed in May, some people may not receive their checks until June. ![]() Intuit stopped participating in the IRS Free File program in July 2021. taxpayers to file their tax returns for free, but less than 3% of taxpayers used Free File in the 2020 tax year, IRS figures show. That effectively shut out people who were eligible for the free file program from using the service, the statement said.įree File, a partnership between the IRS and commercial tax-preparation companies, should allow about 70% of U.S. Why did the TurboTax settlement happen?Ī multi-state investigation found that Intuit used "several deceptive and unfair trade practices that limited consumers' participation in the IRS Free File Program," according to the New York AG's statement.įor instance, Intuit used similar names for its commercial "freemium" product and the IRS Free File service, and it also blocked its IRS Free File landing page from search engine results in the 2019 tax filing season, the investigation found. Most consumers will receive between $29 and $30, the site says, although some individuals who filed for all three of the years covered by the settlement could get about $85, the New York attorney general said. The payment is based on the number of years a consumer used the TurboTax product and whether they qualify. How much will the TurboTax settlement check be? ![]() Payments will be mailed throughout May, the site says. If you are eligible, you should receive an email from the settlement fund administrator that informs you of the approximate amount of your payment. You don't need to do anything, according to the settlement website. How to get your TurboTax settlement check For the 2016 tax year, IRS Free File was available for taxpayers who made $64,000 or less.
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